![]() There’s a possibility that you’re unable to use your USB device due to a hardware issue, meaning that the problem lies within your computer and not the operating system. Change your USB selective suspend setting Run the Hardware and Device troubleshooter Uninstall the USB Driver in Device Manager Let’s not waste any more time and get to troubleshooting. Our article focuses on resolving the Device Descriptor Request Failed (Unknown USB device) issue in a timely manner, no matter what caused it. The issue at hand can be caused by either hardware or system-specific problems. This is a problem when you’re trying to use things such as a USB flash drive, memory card, Android device, game controller, or anything that plugs into your USB port. When you encounter this error message, you’re essentially told that the computer is unable to use the specific USB device connected. One of these common issues is the “ Unknown USB Device (Device Descriptor Request Failed) ” error that shows up in the Device Manager. If that is happening, please try the steps below:ġ) Open the Elgato 4K Capture Utility softwareĢ) Open the settings by clicking on the cog at the top right of 4K Capture Utilityģ) In the settings navigate to the Device tabĤ) From the EDID Mode dropdown menu select Displayĥ) Click Apply and Ok.Windows 10 Home users have been reporting issues when connecting and using a USB device on their computer. In some cases, there may be communication issues between the TV/Monitor and the capture card, which prevents 1080p120 Hz from working correctly. To record the full 120Hz signal into a 120fps video, other software such as OBS Studio must be used and configured to record at 120fps. The 120Hz signal will be converted to 60fps during recording. When capturing a 120Hz signal, recording frame rate in the 4K Capture Utility will be 60fps. If you have a PlayStation 5 plugged into 4K60 Pro and are using a 120Hz monitor, you will be able to play and capture at 1080p or 1440p 120Hz. If you have a Xbox Series X/S plugged into 4K60 Pro and are using a 120Hz monitor, you will be able to play and capture at either 1080p 120Hz or 1440p 120Hz, depending on which resolution your monitor supports. These devices support 120Hz input and capture: More on Elgato and HDMI 2.1 information can be found here. ![]() ![]() At this time there are no Elgato capture device that support HDMI 2.1. These are the resolutions at which 120Hz output are supported on the consoles.ĤK at 120Hz requires HDMI 2.1 due to the extreme bandwidth required. If 120Hz is not working with 4K60 Pro MK.2 Recording 120 frames-per-second (fps) videoĬapture devices that do NOT support 120Hz at any resolution To maintain a 120Hz output from PlayStation 5 or Xbox Series X/S, the entire video signal chain and connected devices, such as the TV/Monitor and capture card need to be able to support 120Hz.Įlgato capture devices that support 120Hz passthrough and/or captureĭetermine if your setup supports 120Hz passthrough and capture PlayStation 5 and Xbox Series X/S have the capability to output high refresh rate video at 120Hz at various resolutions.
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